Guarantee, Returns & Exchange
Exchanges and Returns
Our aim is to satisfy every customer.
You have the right to cancel your order within 14 days after receiving it, without giving any reason. After cancellation you have another 14 days to return the product.
You will then receive a refund of the full order amount including the original shipping costs. The costs for returning the product from your address to our company are at your own expense.
After you have registered your return, we have 14 days to refund the order amount, provided the product has been received in good condition.
This regulation is established under the distance selling law to protect consumers.
Registering a Return
If you wish to exercise your right of withdrawal, you can contact us via:
or by phone at:
0031 (0)6 21516836
You may also use the model withdrawal form.
Return Address
Returns must be registered in advance and sent to:
Two People Artworks V.O.F.
Barokspiegel.nl
Jeltewei 114
8622 XV Hommerts
The Netherlands
Conditions for Returning Products
If you wish to return or exchange your purchase, please contact us first.
Returning or exchanging a product is only possible when the product:
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is unused
-
is undamaged
-
is complete
-
is in its original packaging
The product may only be opened or used to the extent necessary to determine whether you wish to keep the product.
Depreciation
If the product is damaged or the packaging is damaged more than necessary to inspect the product, we may charge you for the depreciation of the product.
Please handle the product with care and ensure that it is properly packaged when returning it.
Return Transport for Mirrors
Because mirrors are fragile products and require special transport to prevent damage, returns are usually carried out using specialised transport.
A return shipment should preferably be transported in the same way as the mirror was delivered.
We can organise this transport for you. The costs will be communicated to you in advance and are borne by the consumer.
If you wish to return or exchange the mirror using your own transport, please contact us in advance.
Costs for Specialised Return Transport
Length or width up to 1.5 meters → €40
Length or width 1.5 – 1.9 meters → €50
Length or width 1.9 – 2.1 meters → €60
For returns from Belgium an additional charge of €30 applies.
The stated transport costs are indicative. The exact costs will always be communicated to the consumer before the return transport is scheduled.
The costs and the risk of the return shipment are borne by the consumer.
Once we have received and inspected your return, the purchase amount will be refunded within 14 days using the same payment method used for the original order.
Important – Original Packaging
Returns are only possible if the mirror is returned in the original packaging.
This packaging is specifically designed to prevent transport damage. Without the original packaging the risk of damage is significantly higher.
Exclusion of the Right of Withdrawal for Custom Products
The right of withdrawal does not apply to products that are specially made to your specifications or produced on request.
Many of our mirrors are custom made and handcrafted in our atelier in Italy.
Therefore, custom mirrors are not subject to the right of withdrawal in accordance with Article 6:230p of the Dutch Civil Code.
Examples of custom products include:
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mirrors with customised dimensions
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mirrors with customised colours or finishes
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mirrors produced specifically for the customer
These products cannot be cancelled or returned once production has started.
Warranty
Because our mirrors meet high standards in terms of material selection and craftsmanship, we provide a 2-year warranty.
The warranty period begins on the day of delivery.
To claim warranty, the purchase invoice showing the purchase date must be presented.
Exclusions from Warranty
The warranty does not cover:
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normal wear and tear of the mirror
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colour or tone differences when mirrors are combined
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damage caused by improper use
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damage caused by external influences such as moisture, water, lightning, strong wind, extreme cold or overheating
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modifications or repairs carried out by third parties
The product must be checked for completeness and possible damage upon delivery.
After installation we are not liable for any damage that occurs later.
Installation and removal costs are not covered by the warranty.
Warranty Handling
If complaints are justified, Barokspiegel reserves the right to choose between:
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repairing the product
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replacing the product
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compensating the depreciation of the product
If a product that needs replacement is no longer available, Barokspiegel will offer an alternative that best matches the original product.
Barokspiegel is never liable for consequential damage.
The warranty is only valid if products are installed according to the installation and hanging instructions provided by Barokspiegel.